Return and Refund Policy for eleanorescapes.com:
Welcome to eleanorescapes.com, your go-to destination for outdoor and travel gear. We strive to provide you with high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your peace of mind.
Returns:
To initiate a return, please email us at [email protected] within 30 days of receiving your order. Please include your order number and the reason for the return in your email. We will guide you through the return process and provide you with a return shipping address. Please note that customers are responsible for the return shipping costs unless otherwise agreed upon.
Refunds:
Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. If the item is in its original condition and packaging, we will process a refund to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable.
Exchanges:
If you would like to exchange an item for a different size or color, please email us at [email protected] to arrange the exchange. We will assist you in finding the right replacement and guide you through the exchange process.
International Returns:
We happily accept returns from customers worldwide. Please note that international customers are responsible for all return shipping costs and any applicable customs fees.
Contact Us:
If you have any questions or concerns regarding our return and refund policy, please reach out to us via email at [email protected]. Our dedicated customer service team is here to assist you with any inquiries you may have.